Refund policy

RETURN & REFUND POLICY

At Novaeli, we want you to love every piece. If for any reason you're not completely satisfied, we're here to help.

RETURNS - You have 30 days from the date of delivery to request a return. - Items must be unworn, undamaged, and in their original condition. - To initiate a return, please contact us at contact@novaeli.com with your order number and reason for return.

REFUNDS - Once we receive and inspect your returned item, we will notify you via email. - If approved, your refund will be processed to your original payment method within 5-10 business days. - Shipping costs are non-refundable.

EXCHANGES - We currently do not offer direct exchanges. Please return your item and place a new order.

DAMAGED OR DEFECTIVE ITEMS - If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will send a replacement or issue a full refund at no additional cost to you.

LATE OR MISSING REFUNDS - If you haven't received your refund within 10 business days of our confirmation email, please check with your bank or credit card company first, as processing times may vary.

If you still have not received your refund, contact us at contact@novaeli.com. For any questions, reach out to us at contact@novaeli.com.